Terms & Conditions
Customers are important to us, without them we would not exist. We will use our best endeavours to keep all of our customers happy, to supply them with the right equipment, at the right price within an agreed timescale. Occasionally things do go wrong. We will do our best to ensure that if we make an error, we will do our utmost to put things right.
Prices
The goods are sold at the price on our web site
at the date that we receive the order from you. Prices are subject to alteration
at any time without notice. All prices quoted exclude any delivery charges
that may apply.
Security
Please read our
Customer Internet Privacy Statement and Customer Care section. This tells
you how we secure your data and our customer care policy.
Delivery
Normal delivery is by carrier. We will endeavour
to ship within 24 hours of receiving an order. Delivery will take between 24
hours and 28 days depending on the method selected and the world geographical
location. If an unusual situation
such as a lack of stock occurs we shall contact you directly by e-mail or
telephone. If we have a delay on delivery for any reason, you are entitled to
cancel the order without penalty providing that it has not already been dispatched.
Whilst we endeavour to meet delivery deadlines, we cannot be held liable for
late delivery by our agents therefore delivery times are at the customers risk.
Damages and short deliveries should be notified within 2 working days by email -
[email protected].
Carriage Charges
We charge carriage at cost. See below
for further details. The prices on the site checkout are indicative. However
should the final cost significantly exceed the estimated charge, we will contact
you prior to shipment. You have the right to cancel the order should you consider
the charge to be excessive. Note that we choose the cheapest method this means
that we will select the most cost efficient method of delivery which may be a
next day carrier which could cost £6.50.
Payment
We accept all card types except American Express.
Bank Transfers are accepted but will need to be cleared prior to shipment.
All prices are shown as an 'invitation to treat'.
Payment is not taken
from your card account until the day we ship the goods.
All card data is
processed through HSBC Secure ePayments and is not processed in house.
If this is a worry for you please ring and we will process your order over
the phone.
Tax
All prices are inclusive of UK VAT (20%). This is
levied on all goods shipped within the European Community. For countries outside
of the EC, the tax is removed by us prior to shipment. This can be calculated
by dividing the price by 1.2.
Returns
Should you need to return the item for any reason,
please email [email protected]
for a "returns authorisation" (See our
Delivery and Returns section for further details).
Guarantee
If there is a fault with the goods we shall
undertake to repair or replace the item at our discretion. The basis for the
guarantee will be that as supplied by the manufacturer. The repaired / replaced
item if found to be faulty will be shipped back to you free of charge.
(See our Delivery and Returns section
for further details). This guarantee is in addition to your statutory rights
which remain unaffected. Any contract will be governed by English law.
Acceptance
Delivery of an order acknowledgement does
not indicate acceptance of an order.
Errors, Images and Descriptions:
Norfolk Marine will
not be responsible for typographical, pricing or other errors and reserves the
right not to process orders based on such errors. Norfolk Marine takes great
care with the colours and descriptions of the products, as they appear online.
The limitations colour representation on monitors and software may mean a slight
variation. Every reasonable care has been taken to ensure that the descriptions
are accurate. However, specifications may change without notice. Norfolk Marine
reserves the right not to process orders for any other reasonable reason as
otherwise determined by Norfolk Marine.
Copyright
Norfolk Marine and the Norfolk Marine logo are
trademarks of Norfolk Marine (Chandlers) Ltd. Norfolk Marine disclaims proprietary
interest in the marks and names of others. All other brand names, product names,
titles and images used in this site are trademarks, trade names or copyright
of their respective holders. No permission is given in respect of use of any
of the above and such use may constitute an infringement of the holders' rights.
Stock levels and Despatch
Orders received before 2pm
Monday to Friday will be despatched the same day provided we have your items
in stock. Items ordered after 2pm Friday and over a weekend will be despatched
Monday. Items despatched on Friday are for delivery the following week. Items
ordered over a Bank Holiday will be despatched the next working day. Stock
levels are indicative only due to rapidly changing levels of stock.
Limitation on Liability
In no event will Norfolk Marine
(Chandlers) Ltd be liable to any part for any direct, indirect, special or
consequential damages for any use of this site, or on any other hyperlinked
web site, including, without limitation, any lost profits, business interruption,
loss of programs or other data on your information handling system or otherwise,
even if Norfolk Marine (Chandlers) Ltd and its web site is expressly advised
of the possibility of such damages.
Website
All website design, text, graphics, the selection
and arrangement thereof, and all software compilations, underlying source code,
software (including applets) and all other material on this website are copyright.
General
These terms and conditions are governed by the
laws of England. All disputes arising out of your access to this website are
subject to the exclusive jurisdiction of the English courts. If any of these
terms or conditions is deemed invalid or unenforceable for any reason
(including, but not limited to the exclusions and limitations set out above)
then the invalid or unenforceable provision will be severed from these terms
and conditions and the remaining provisions will continue to apply.
Company name: Norfolk Marine (Chandlers) Ltd
Address: Church Road, Wroxham, Norwich. NR12 8UG. United Kingdom.
Tel: +44 (0)1603 783150
Fax: +44 (0)1603 782471
Email:
[email protected]
Website:
www.norfolkmarine.co.uk
Registered office:
Towlers Court, 30A Elm Hill,
Norwich, Norfolk. NR3 1HG
Company no: 4306860
Registered: England and Wales
VAT registration number: 394 3611 39